ClinicOS for general practice
Monday, 07:58. Fourteen patients at the door. Calm.
General practice lives and dies by the walk-in queue. ClinicOS puts that queue on every patient's phone — with wait times learned from how fast you're actually consulting today — so the room empties, the desk quietens, and nobody loses their place.
- No apps or accounts
- Works on any phone
- Live in under a week
#5
in line · est. ~25–35 min
The problem
The walk-in reality
You can't schedule flu season. But you can stop it from running your front desk.
The question your desk answers all day
“How much longer?” — asked forty times a day, answered with a guess. Every interruption slows down the very queue it's asking about.
A packed room helps nobody
Sick patients sitting shoulder-to-shoulder for two hours is an infection-control problem, not just a comfort problem. They only stay because leaving means losing their place.
Ghost patients wreck your list
People give up and go home without telling anyone. Staff call names into an empty room, and everyone waiting behind a ghost waits longer than they should.
The fix
What changes with ClinicOS
The queue becomes something patients carry with them — and something you can finally measure.
Waits that learn your day
Estimates come from the start-to-start pace of today's actual consultations. Slow day, honest number — always shown as a range, never a promise.
The waiting room goes remote
Patients watch their place from the car, from work, or from the shop next door — and walk back in exactly when it matters.
Leaving is a tap, not a mystery
Patients who can't stay cancel properly. Positions correct instantly for everyone behind them, and abandonment finally shows up in your numbers.
Triage before the consult
Symptoms, duration, a 0–10 severity scale — your own questions, answered in the queue, so you start every consultation already oriented.
Two-tap return visits
Regulars find their details prefilled from their own phone, with a “Not you?” reset. The second visit takes two taps.
Your day, in numbers
Median and p90 waits, consultation lengths, arrivals by hour, abandonment rate — per day, per clinic. Roster the front desk on evidence.
2
fields to join — name and phone
7 sec
between live queue updates
0
apps, accounts or passwords
3/hr
join rate-limit per phone — junk stays out
How it works
From pavement to consultation in three steps
No hardware, no integration project, no patient accounts. Put a poster on the wall and the queue moves to their phones.
Scan & join
A patient scans the QR poster at your reception and types a name and phone number. That's the whole signup — ten seconds, any phone, no app store.
Watch the line move
They see “You're #4 in line” and an honest wait range learned from your actual pace today — from the car park, the taxi rank or the café next door.
Arrive prepared
While they wait, a short intake form briefs your team before the consult. Afterwards, a one-tap rating tells you exactly how the visit landed.
Questions
Answers before you ask
What do patients need to use it?
Any phone with a browser. No app, no account, no data-hungry download — the queue page is lighter than a WhatsApp photo, and it keeps working through flaky connections with an offline banner and automatic retry.
What about patients without smartphones?
Nothing changes for them. Your staff manage the same queue from the admin portal, so phone patients and take-a-seat patients share one honest line.
Will it slow down joining at the front desk?
Joining is a name and a phone number — ten seconds. It's a design rule of the product that no feature may ever add a required field to the join flow.
We're busy. Will it keep up — and is it secure?
The queue updates every seven seconds, reconnects returning patients instead of duplicating them, and rate-limits junk joins. Every visit is protected by its own expiring access token with row-level security underneath — patients only ever see their own place in line.
Empty the room, not the list.
Watch a live queue move in the demo clinic, then put a QR poster at your reception. Your Monday rush will never look the same.
No install for patients · No integration project for you · Pilot in under a week